Menu
Currently, there are the following known issues with Skype For Business And Consumer Skype Federation. In Intermedia environment, federation starts working several days after confirmation from Microsoft that is has been set up. Microsoft guarantees the request is processed within 30 days; When adding a consumer Skype user without an MSA account, it may show up as cid-(12345something)@outlook.
-->
Scoping the problem
Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Before you start, ask yourself and any external users who are experiencing the issue the following questions:
When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with. This table is provided to help scope the problem to a certain category. However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer.
Read the table as in the following example:
Multiple users.. (but not a single user) ..from outside our organization..Can't join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.
Be aware that each column and each row are mutually exclusive. That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers.
Problem
Note
If you don't experience one of the symptoms that are listed in the following table, use the scoping table in the 'Scope' section to narrow the problem to a specific kind of issue. Then, you can troubleshoot the issue by following the steps that are outlined here.
Troubleshooting Windows client issues
To resolve any client or computer issue, first make sure that the computer is up to date. The computer should have the latest operating system updates, audio and video drivers, and software application updates to make connecting to a Skype for Business Online meeting a successful experience. To do this, follow these steps:
Now that the computer is up to date and meets all minimum system requirements, clear any cached credentials or certificates from previous logons:
Skype For Business Mac Issues
Skype for Business Online falls back to 'anonymous join' if it can't authenticate. As long as anonymous participants aren't explicitly blocked from joining the meeting, they should always be able to join the meeting.
Troubleshooting network issues
Fixing OCSMEET file associations in Windows
![]() Troubleshooting Identity issues
This specific issue occurs when two users of the same Office 365 organization share the same user name (alias). Because of how Lync generates meeting URLs, two users on the same Office 365 organization who have the same user name will share the same meeting URLs. This causes the Skype for Business Online conference to become corrupted.
Solid state external hard drive. To resolve this issue, change the user name of one of the users who has the duplicate user name.
Troubleshooting Lync federation issues
If external users (and only external users) can't join a Skype for Business Online meeting, first determine whether they're trying to join as authenticated users or as anonymous users.
Joining meetings by using the Lync Web App
If these troubleshooting steps don't resolve the issue, and if joining the meeting immediately is a bigger concern, use the Lync Web App. Be aware that the Lync Web App doesn't include Voice over IP (VoIP) functionality. That means that participants can only view sharing sessions. To do this, follow these steps:
Skype For Business Mac Microphone Issues![]() Troubleshooting issues with third-party software
If you’re using third-party software, you may be asked to update, disable, or remove the software as a troubleshooting step. Military cac card for mac. If the issue is resolved after you take one of these actions, you may be referred to the third-party manufacturer for more help or to perform additional troubleshooting.
Skype For Business Mac Connection Issues
Still need help? Go to Microsoft Community.
Comments are closed.
|
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |